Política de Privacidad

1. El alcance

1.1 Esta política describe qué tipo de Datos Personales recopila la Compañía sobre las personas físicas, así como la forma en que los trata, los comparte con terceros y protege los procesos relacionados.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or by combining such information with additional information we hold or can access.

1.3 La Política define el «tratamiento» como cualquier operación que implique el uso o la recopilación de Datos Personales, incluida su gestión, estructuración y almacenamiento.

1.4 Our services are intended for a general audience and are not designed for use by anyone under 18 years of age. We do not knowingly seek or collect information from anyone under 18, nor do we knowingly allow such individuals to use our services. If we become aware of any information relating to minors, we will delete it as soon as possible.

2. Qué datos personales tenemos sobre usted

2.1 We collect Personal Data when you access the service and channels or visit our website. In certain cases, we may request your Personal Data directly from you.

2.2 In other cases, we collect your Personal Data by analyzing how you use our Services or service channels, or by receiving your information from our external partners.

3. No es necesario revelar información personal

3.1 You are under no obligation to provide us with any Personal Data. In certain circumstances, however, withholding Personal Data may prevent us from delivering our Services or granting you access to the website.

4. Qué datos personales recopilamos

4.2 The information we collect is not private and cannot be used to identify you.

4.3 Personal data we receive from you: any personal data you provide voluntarily when you connect to a third-party online trading platform through Us.

4.4 Personal information you provide specifically to third-party platforms to facilitate transactions: this includes your full name, address, telephone number, and email address.

5. Base jurídica y motivos del tratamiento de datos personales

5.1 The Company processes your Personal Data for the purposes described in this section and in accordance with the applicable legal basis.

5.3 Email us for more information about the processing necessary to protect legitimate interests.

5.4 A continuación se detallan los motivos y fundamentos legales por los que podemos utilizar la información que nos proporciona:

6. Transferencia de datos personales a terceros

6.1 The Company may also share Personal Data with third-party service providers, including hosting and storage providers, for purposes such as IP address information and the analysis of user experiences.

6.2 You may also ask us to share specific Personal Data about you with third-party trading platforms. In such cases, we will provide those third-party platforms with the Personal Data you supply. Their use of your Personal Data is governed by their respective privacy policies. Your Personal Data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This provides the Company with the resources needed to improve and refine the products and services offered to its clients.

6.4 Where necessary to protect the rights of third parties or to safeguard assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with potential investors, buyers, or lenders of the Company or any other company within the group in the event of such a transaction (including the transfer or sale of assets belonging to the Company or any other group company), or as part of any merger, restructuring, consolidation, or bankruptcy of the Company or any other business within the group.

7. Cookies y servicios de terceros

7.1 We may use third-party services, such as those that display advertisements on our website or analytics providers. These companies may also use cookies or other technologies.

7.2 Las cookies son pequeños archivos de texto que se guardan en su dispositivo cada vez que visita el sitio web. Se utilizan para recopilar información sobre sus preferencias y hábitos de navegación, con el fin de mejorar su experiencia, recordar sus preferencias y personalizar los productos y servicios que puedan interesarle. También se emplean con fines estadísticos y de análisis.

7.3 Some of the cookies we use are session cookies. These are stored temporarily on your device and remain only until you close your browser. Others are persistent cookies, which stay on your device for a period after you close your browser. They help the Website recognize you as a returning user and allow visitors to come back to the site.

7.5 Sin embargo, tenga en cuenta que, si esto ocurre, algunas o todas las funciones y características del Sitio Web podrían no funcionar como usted espera.

Online Tracking Notice: This service does not currently respond to Do Not Track signals.

8. Conservación de los datos personales

8.1 The Company will retain your Personal Data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods where permitted by applicable laws, regulations, policies, and orders.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you accept, we will continue sharing your data for a further 12 months.

8.3 We periodically review the Personal Data we hold to confirm it is still necessary.

9. Transferencias internacionales

9.1 Su información personal puede ser transferida a otros países, lo que significa que sus datos personales pueden transmitirse a un tercer país o a organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los datos personales que usted proporciona y garantizar que los usuarios de los datos puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 The Company can provide details of the safeguards applied to protect your Personal Data transferred to third countries or international organizations. Email us at: support@tucan-investia.com

10. Seguridad de los datos personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against the accidental or unlawful destruction, loss, or alteration of Personal Data.

10.2 We cannot guarantee that the security of your Personal Data will remain error-free. Nor can we be held liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, any Personal Data disclosed due to transmission errors, unauthorized access by a third party, or any other cause beyond our control.

10.3 In some cases, legal or other obligations beyond our control may require us to share Personal Data about you with third parties, such as public authorities. In these situations, we cannot control how those third parties protect your Personal Data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you transmit to us online.

11. Hipervínculos a sitios web de terceros

11.1 The website may contain links to third-party sites and applications. These sites and applications are not under the Company's control. We are not responsible for the collection or processing of Personal Data by such sites or applications. This Policy does not apply to actions carried out through them.

11.2 Before accessing any third-party websites or applications, we recommend reading their privacy policies before deciding whether to access or use them. We also advise caution before providing them with any Personal Data.

12. Modificaciones de esta Política

12.1 This Policy may be modified at any time. If we modify this Policy, we will notify you of the changes by publishing the updated version on our website.

12.2 If we make significant changes to this Policy, we will notify you through appropriate means and post a notice on our website.

12.3 Unless expressly stated otherwise, any changes take effect once the revised Policy is published.

13. Tus derechos

13.1 You have the right to ask us to verify the accuracy of the Personal Data we collect about you, to correct any errors, and to delete any Personal Data we no longer need. You may also restrict the scope of how your personal information is processed.

13.2 If you reside in the EEA, please refer to this page. These rights are available to you in relation to the Personal Data you provide. To exercise your rights, send an email to the address below.

13.3 Right of Access The Company may verify the accuracy of the Personal Data being processed about you. Where such data exists, you may access your Personal Data. The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. If you request it, the data will be made available electronically. The right to access Personal Data must not conflict with the rights and freedoms of others. If a request adversely affects the rights and freedoms of another person or your own rights, the Company may decline the request or limit its ability to fulfil it.

13.4 Right to rectification The Company has the right to rectify inaccurate Personal Data. You have the right to request that incomplete Personal Data concerning you be completed, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for the processing exists; (c) you object at any time, on grounds relating to your particular situation, to the processing of Personal Data concerning you that is based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation that requires processing under European Union law or the law of a Member State; or (b) to establish, exercise, or defend legal claims.

13.6 Restrictions on processing If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict the processing of your Personal Data. Once restricted, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal claims, to protect the rights of another natural person, or where there is a significant public interest within the European Union or a member state.

13.7 Right to data portability Where processing is carried out by automated means and is based on consent or on a contract to which you are a party, you have the legal right to review the Personal Data you have provided to the Company. You have the right to request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. The exercise of your right to data portability does not affect your rights under the right to erasure. The right to data portability does not adversely affect the rights and freedoms of third parties.

13.8 Right to object You have the right to object at any time to any processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party. This includes profiling based on those legitimate interests. Where we can demonstrate compelling legitimate grounds for processing the Personal Data, we may continue to do so unless you can show that your rights, freedoms, or interests override those grounds, or that the processing is necessary for the exercise, establishment, or defense of legal claims. In relation to direct marketing, you have the right to object at any time to the processing of Personal Data concerning you.

13.9 Right to withdraw consent You may withdraw your consent to our processing of your Personal Data at any time. This does not affect the lawfulness of any processing carried out based on your consent before its withdrawal. You have the right to lodge a complaint with the authority that supervises you. You may file an appeal with a supervisory authority established by a Member State to protect the fundamental rights of individuals regarding the processing of Personal Data within the European Union. European Union and Member State law may limit your rights in relation to the Personal Data concerning you, as detailed in this section 13.

13.10 We will provide the information requested under your rights in section 13 of this agreement within one month of receiving your request. This period may be extended by up to two months where necessary, depending on the nature of the request and the number of requests received. Within one month of receiving your request, we will notify you of any extension and the reasons for it.

13.11 Provided it does not conflict with Article 13 of the law, the information you request when exercising your rights under Article 13 will be provided free of charge. If a request is unfounded or excessive, particularly where requests are repeated, we may charge a reasonable fee to cover the administrative costs of providing the information or carrying out the requested action. We may also decline to act.

13.12 If we have doubts about the identity of the person who submitted the request, we may ask the requester to provide reasonable means of identification.